Patient Information & Privacy Policy
As a patient of Herbsense Clinic, you will share personal and sensitive information with us. We collect and record this data solely to ensure we provide you with the safest and highest standard of care.
We take patient confidentiality extremely seriously. We are committed to:
Maintaining complete and accurate records of your care.
Keeping all personal and medical records strictly confidential and secure.
Why We Collect Information About You
To deliver effective healthcare, we must maintain records regarding your health, history, and the treatment we provide. This information is used to:
Deliver the best possible healthcare and tailored treatment plans.
Maintain a clinical history to inform your ongoing care.
Manage, plan, and evaluate our clinical services.
Ensure your records are instantly accessible to avoid delays in your treatment.
What Information We May Collect
During your care, we may request and record:
Personal details (e.g., name, contact information, date of birth).
Physical and mental health history.
Details of treatments you have previously received.
Clinical notes or correspondence from other clinics and hospitals.
Note: If you are ever unsure why a specific question is being asked, please do not hesitate to ask your practitioner.
How and Where Your Information is Stored
All patient records are password-protected, encrypted, and securely stored on a dedicated cloud platform that is fully compliant with GDPR and data protection regulations.
Sharing Your Information
To coordinate your care effectively, we may need to share relevant information with other healthcare professionals directly involved in your treatment (such as your GP or external specialists).
Consent for Care Coordination:
When you book an appointment and supply contact information for your GP or other medical practitioners involved in your care, we treat this as consent to share relevant medical details with them for the purpose of your treatment. Please inform us at the time of booking if you do not wish for us to do so.
Your Right to Confidentiality and Access
Your information belongs to you. Under the Data Protection Act, you have a legal right to confidentiality and may request access to your records at any time.
How to Request Your Clinical Notes or Results
To protect your privacy, clinical notes can only be requested by you directly. We will never release your medical records to a third party without your explicit, written consent.
To request a copy of your notes:
Submit your request in writing via email.
Our team will ask two security questions to verify your identity before releasing any files.
Legal & Safety Exceptions
We will only share your information when there is a genuine clinical need and it is in your best interest. Whenever possible, we anonymise data to protect your identity.
However, there are rare exceptions where we may be legally required to share your information without your consent:
During a public health emergency.
When instructed to do so by a court of law or police warrant.
If there is a significant, immediate risk of serious harm to yourself, another individual, or the wider public.